Can the Food Bank See Clients Served by Partner Agencies?

Can the Food Bank See Clients Served by Partner Agencies?

FoodBank Manager (FBM) offers food banks the tools they need to support their network, but guest-level visibility is not automatic. Each agency operates in a private database, and client data is only visible to the food bank when permissions are configured to allow it.

What can the food bank see by default?

By default, the food bank does not see personally identifiable guest records from partner agencies.

Instead, they see aggregate and depersonalized data via the data lake and network-wide reports.

Can the food bank be granted guest-level access?

Yes. FBM supports flexible configurations where the food bank can have account-level access to specific agencies.

This is typically done for compliance, reporting, or technical support — and is always governed by user roles and permissions.

Is client data ever automatically shared with the food bank?

No. FBM does not automatically expose agency data to the food bank. All access must be explicitly configured.

The system is designed to protect agency autonomy while enabling optional collaboration.

Summary

• Food banks see depersonalized data by default

• Guest-level access requires explicit permission

• No client records are shared without agency control

• FBM maintains a strict separation between databases

Need help reviewing your data-sharing settings or food bank access configuration?

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